Province of Siena Vacation Packages

clean, spacious, well-stocked with toiletries and breakfast items too. walkable distance to all iconic sites. Grace, the breakfast host, did an incredible job, very welcoming & served with options for hot coffee drinks. All together, wonderful, memorable stay!!

Firstly this hotel is on a side street and not easy to find. We arrived with two young children on an intense heat wave day to check in for a confirmed, family room booked through Expedia. At check-in we were told the air conditioning in our room was broken. They made no attempt to inform us in advance of the issue or rebook us into a different room. The front desk declined to move us to another room and offered only a refund — which doesn’t help when an equivalent room for the same dates now costs roughly double, leaving us to find and pay for alternative accommodation ourselves in peak summer heat. When we asked to resolve it with the manager, Giulia, the front desk would not call her directly and said they were unable to reach her; our own later attempts to contact her also went unanswered. This was not a weekend check-in or a late night check-in that the manager is not available. She had instructed the front desk not to call her. For a 4-star hotel at this price, being unable to provide a functioning air-conditioned room, refusing to relocate us, and leaving guests with no way to reach management is a serious failure. A carefully planned family trip, badly let down by rude staff and missing manager. Whoever owns this hotel should evaluate. The hotel itself is not a 4 star either at best a 1 or 2 star. We would recommend travels AVOID this hotel.

We had a wonderful stay at this apartment. It was spotless, very comfortable, and truly felt like a home away from home. The apartment was fully equipped with everything we needed and was very well maintained. The location was excellent, safe, convenient, and within walking distance of restaurants, shops, and other attractions, which made getting around very easy. Everything was exactly as described, and we were extremely satisfied with our experience. We would definitely stay here again and highly recommend it to anyone looking for a clean, cozy, and welcoming place to stay.